Service Delivery Manager

We are seeking an experienced and dynamic candidate to provide leadership for the delivery of our clients Civil Helicopter Maintenance Projects with a primary focus on Helicopter Emergency Medical Services (HEMS), Private & Business, and National Resilience (non-NPAS).

The Service Delivery Manager (SDM) for Civil Helicopter Maintenance Projects is one of three new SDM roles responsible for ensuring delivery of base and off-site maintenance contracts to schedule, cost and quality.  Reporting to the Head of Services Delivery (Hd SD), the SDM shall ensure an end-to-end flow from customer contract through to handover of the aircraft back to the customer.

The job holder will facilitate a multi-functional delivery team formed as a matrix organisation, aligning a value stream approach to drive the day-to-day delivery of KPIs defined by the contract and as directed by the Hd SD. 

The service-delivery matrix organisation will comprise personnel from MRO, Materiel Management, CAMO, Customer Support Managers (CSMs), Commercial, Finance, Tech Support, PMO and Aircrew.  The SDM will also be supported by a cost controller and the MRO Production Planning Engineer.

Key Responsibilities

• Operational Performance: Responsible for end-to-end delivery performance (schedule, cost and quality) of each maintenance contract plus any ad-hoc arisings.  In a change from previous methods, the SDM will monitor and control hours and schedule versus an agreed baseline for the maintenance input using live data metrics that are to become an integral part of the daily and weekly operational routines. In the detail, this will require the SDM to perform the following tasks:

  • Manage the production and updates (re-baselining) of project-level budgets (hours and materials) for each aircraft maintenance input.  

  • Manage the allocation of budget manhours, commitments and forecasts to maintenance-module level.

  • Daily progress monitoring and problem solving.

• Supporting the Cost Controller production of cost reports, dashboard updates and metrics.

• In conjunction with the Cost Controller, maintain strong coordination with all departments to ensure all costs are accurately booked, allocated and in line with contract performance requirements.

• Manage requirements for additional and emergent work (defects) to ensure appropriate costs are captured for invoicing to the Customer.

• Cross-Functional Integration & Synchronisation:  Ensure seamless cross-functional integration, synchronisation and collaboration among each function represented within the Delivery Team.

• Regular Operational Reviews:  Perform daily progress reviews with the Delivery Team to monitor and control progress against the contracted performance, identify bottlenecks/issues and ensure appropriate actions are taken or escalated to ensure prompt resolution.  These meetings will adopt the Safety, Quality, Cost, Delivery, People (SQCDP).

• Routine Reporting:  In conjunction with the Cost Controller, conduct analysis and continuous SQCDP reporting on work in progress (WIP) of the overall delivery programme and for each more-detailed aircraft project, including KPIs, CPI/SPI and other metrics as defined by Hd SD.  

• Historic Data:  Compilation of a data pool from completed projects for the retrospective analysis of performance/cost issues, recurring trends and satisfaction of contracted requirements.  Focus on improving charge-out rates to increase profitability and competitiveness, and supporting future bid development.

• Customer Reporting:  Liaison with the CSM to maintain dialogue with the Customer, producing customer reports in line with contractual agreements, supported by conference calls and in-person visits as required.  

• Process Optimisation & Efficiency:  Drive continuous improvement initiatives within the scope of the Delivery Team, identifying opportunities to improve customer satisfaction as well as internal adherence to contract performance metrics.  Implement lean methodologies/analyses to identify and implement time and cost savings opportunities to maximise value-added and minimise non-value-added business practices.

Required Knowledge and Skills

• Successful operations management experience.

• Strong understanding of support contracts, MRO (Maintenance, Repair, and Overhaul) operations, and/or complex project delivery.

• Excellent leadership, communication, and interpersonal skills, with the ability to influence and motivate at all levels.

• Ability to manage complex projects and multiple priorities simultaneously.

• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

• Proficiency in operational excellence methodologies (e.g., Lean, Six Sigma) is highly desirable.

• Sound commercial acumen and experience with budget management.

• Knowledge of aviation regulations and safety standards is highly advantageous.

Education, Qualifications or Training

Essential

• Extensive experience with technical and/or commercial roles within the aerospace industry.
  and/or

• Bachelor's degree in Engineering, Operations Management, Business Administration, or a related field; a Master's degree.

Desirable

• Specific experience relating to the management of Airbus helicopter customers and/or support & services.

• Direct experience of HEMS/Private programme delivery, either in the capacity as a senior officer or through commercial collaboration at the same level.

Additional Requirements

• Results-oriented and committed to continuous improvement.

• Highly organised and meticulous with attention to detail.

• Resilient and adaptable in a fast-paced and demanding environment.

• Collaborative team player with strong relationship-building skills and able to work in an international environment.

This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. 

Applicants must meet any/all requirements of Export Compliance Regulations.

All candidates must possess the current, legal right to work in the United Kingdom. 

Interested?

If you are looking for your next opportunity and meet the requirements above, we would love to hear from you.

Apply now or contact Volantes Technical Recruitment for further details.

Customer Support Manager

Volantes Recruitment are looking for a Customer Support Manager (CSM) to be responsible for the end-to-end management of all customer-facing Support & Services activities for civil customers/operators of our client products within the UK, Ireland, Isle of Man, and the Channel Islands.

The core objective of the CSM position is to ensure the delivery of customer service excellence through proactive management and timely fulfillment of complex customer requirements and  daily interactions relating to Support & Services (S&S) activities. The CSM plays a critical role coordinating, facilitating and ensuring collaboration across all business functions within this clients organisation to support the Senior Sales Operations Manager in the execution of strategic Customer Support initiatives to drive business growth, revenue, and long-term customer loyalty.

Key Responsibilities 

I:  Customer Relationship & Account Management (Front Office)

• Serve as the primary strategic relationship manager and single point of contact (SPOC) for a defined portfolio of internal and/or external customers (UK & Ireland based) to oversee all customer support activities, customer requirements and ad-hoc support requests as necessary.

• Proactively engage with all customers through a regular visit routine to build and maintain robust, long-term relationships, capture market intelligence, and strategically promote the clients support and services (S&S) capabilities.

• Act as the customer advocate within the organisation to collate and share customer feedback and requests with relevant internal stakeholders and back-office support teams.

• Ensure monitoring of cost control by collaborating closely with Finance, Commercial and Service Delivery teams to proactively manage and drive complex customer invoicing and account disputes through to rapid resolution.

II. Customer Support Delivery & Co-ordination

• Own and lead the end-to-end delivery of customer support for all Support & Services (S&S) activities, managing requests from initial enquiry through to completion or closure by engaging with all business functions as necessary.

• Maintain continuous, transparent communication with customers for the planning and execution of maintenance activities and AOG (Aircraft on ground) events through collaboration with MRO and Delivery Teams as necessary. 

• Organise, lead, and take full ownership of customer meetings as required under the terms of customer contract KPI’s or as deemed necessary for specific customer topics.  Ensure all associated actions and follow-up tasks are diligently executed in line with customer expectations and timescales.

III. Strategic Growth & Business Development

• Drive high levels of customer satisfaction and confidence through proactive engagement and deep understanding of customer priorities and operational requirements to enable and secure future business growth.

• Play an active and collaborative role within the Airbus Clear & Efficient Front Office (CEFO) process forming a close alliance with  Sales Managers (SM’s) in order to identify, promote, and drive new Support & Services (S&S) business opportunities. 

• Manage customer requests and new business opportunities within the organisation CRM tool (Salesforce), working collaboratively with Front Office teams and key stakeholders to progress and close opportunities within defined timescales.

• Ensure alignment between Customer Support and Sales from opportunity phase through to completion and delivery of new aircraft acquisitions to ensure smooth entry into service and comprehensive capture of all in-service requirements for seamless customer operations.

• Lead the delivery of commercial offers for Support & Services (S&S) activities to customers following close collaboration with Commercial teams and other key stakeholders across the organisation as necessary. 

IV. Quality, Process, & Continuous Improvement

• Oversee and execute the Customer Satisfaction Management process via the Airbus CX Platform Tool, including raising customer satisfaction surveys, analysis of survey responses and dissatisfaction, and pro-active management of any associated action plans and resolutions required.

• Ensure the timely and effective resolution of all customer requests and complaints through a unified, collaborative approach across the organisation, escalating critical issues to the Senior Sales Operations Manager as necessary.

• Actively contribute to the organisation Transformation program as necessary, supporting the deployment of process and operational improvement initiatives that align with the organisations objectives and Top Company Objectives (TCOs).

Knowledge and Skills

Essential

• Working knowledge of Part 145 and Part CAMO regulations

• Strong understanding of Aviation and Helicopter Operations

• Strong communication, negotiation and relationship management

• Ability to work cross-functionally and collaborate with internal and external stakeholders at all levels

• Attention to detail and ability to think “outside the box” to find solutions

• Ability to work in a highly demanding, fast paced operational role, often working to    deadlines (internal or customer driven)

• Ability to drive and manage complex situations with both internal and external stakeholders

• Ability to host high level, strategic customer meetings and present to multiple stakeholders

Education, Qualifications or Training

Essential

• Extensive experience in the aerospace industry; preferably Account Management /Customer Support,  Service Delivery, Operations or Technical/MRO. 

Desirable

• Experience  managing a range of customer profiles

• Bachelor or Master Degree level qualification in an aerospace, maintenance or management discipline

The successful candidate will also have:

• A fundamental requirement to be successful in this role is the ability to listen to customers, identifying and understanding their problems with a view to formulating and driving sustainable solutions 

• Excellent organisational skills and time management.

• Well-developed interpersonal skills and an excellent communicator at all levels.

• Flexible to working requirements and the ability to rapidly adapt to changing situations, priorities and demands.

• Flexibility to react positively to customer requirements efficiently and effectively.

• Highly presentable at all times.

Additional Requirements

This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. 

Applicants must meet any/all requirements of Export Compliance Regulations.

All candidates must possess the current, legal right to work in the United Kingdom. This client will not be able to offer sponsorship for any employment Visa's.

Interested?

If you are looking for your next opportunity and meet the requirements above, we would love to hear from you.

Apply now or contact Volantes Technical Recruitment for further details.

Avionic Manager - Base Maintenance

We are looking for an Avionic Manager, to be responsible for the certification of maintenance and repairs on a variety of rotorcraft. You'll play a crucial role in ensuring the safe, continued operation of our aircraft through:

• Management of staff adherence to standards and expectations of policy and engineering practice

• Assist with production planning 

• Supervision of battery workshop and other component work as endorsed by the company approvals

• Liaison with Part 21 functions 

• Inspection and issuance of Form 1’s 

• Providing technical support to regional engineers and customers 

• Management of MGS and other associated maintenance softwares

Knowledge and Skills

• Essential: Part 66 B2 and C licence with type ratings of EC135,H135,EC145,H145 minimum. H160 and single group desirable. 

• Knowledge & Skills: Expertise in engine and airframe systems, strong UK CAA regulatory knowledge, and excellent communication skills.

• Passion for Excellence: Ability to work as part of a team with a keen eye for detail.

Education, Qualifications or Training

Essential

• Part 66 B2 Licence with C certifying privileges. 

Desirable

• Degree level qualification in an aircraft maintenance related topic.

About you 

• Excellent organisational skills and time management.

• Very good leadership and team building ability.

• Well-developed interpersonal skills, and an excellent communicator at all levels.

• Flexible to working requirements and the ability to rapidly adapt to changing situations.

• Highly presentable at all times.

Additional requirements 

• Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance.

• Applicants must meet any/all requirements of Export Compliance Regulations.

The Reward

In joining this organisation, you will play a critical part in delivering the most efficient helicopters for its customers, who serve, protect, save lives and carry passengers in demanding environments.  On top of your competitive base salary, you will have access to the following benefits below via our clients salary sacrifice schemes:

• Private Medical Insurance (Bupa) – single cover for employees paid by the company

• Pension: Employees are auto-enrolled into the Retirement Fund. Initially, the client contributes 6%, employee 4% basic

• Share Incentive Plan and ESOP. Annual share schemes at company discretion. 

• Success Share, Discretionary Group bonus scheme (conditions apply)

• Bikes to Work (up to £3,000) (employee purchase scheme) 

• Technology ( employee purchase scheme) 

• Mydrive (employee car purchase scheme)

• Den-Plan (employee purchase scheme)

• Health-care Cash Scheme

• Personal Accident Insurance (employee purchase scheme) 

• Health Assessments

• Travel Insurance

• Shopping vouchers/discounts

• Financial/Legal Advice (eg, Will-writing; Lasting Power of Attorney)

Interested?

If you are looking for your next opportunity and meet the requirements above, we would love to hear from you.

Apply now or contact Volantes Technical Recruitment for further details.

B1.3 Licensed Engineer (7 on 7 off)

Volantes Recruitment are supporting the world's largest helicopter manufacturer with their search for a B1.3 Licensed Engineer to join their team in Oxford.

The Opportunity 

• Accomplishment of Maintenance inspections and repairs as directed by Maintenance Supervisors.  This is a certifying role that requires a Part 66 License in B1.3 (Turbine Rotorcraft). The ability to work as part of a team, but also independently is essential. You are expected to work to high standards to ensure the continued safe operation of aircraft

• Although based at Oxford, this is principally a line role that requires the engineer to have a high degree of mobility. A van will be supplied and deployment to customer locations to carry out line maintenance and defect rectification will be a daily requirement when on shift.

• A good working knowledge of UK CAA regulations most importantly Part 145, Part M and UK ANO requirements is essential.

• Completion of maintenance, including airframe structure, power plant and mechanical and electrical systems.  Replacement of avionic line replaceable units, requiring simple tests to prove their serviceability.

• Supervision of maintenance fitters and the certification of their work.

• Also required to assist in day to day running of Hangar, including aircraft movement and general housekeeping responsibilities.

Knowledge and Skills

Essential

• Thorough knowledge of engine and airframe systems and specialised test equipment.

• Ability to fault find and troubleshoot independently or as part of a team

• Understanding of Airbus Helicopters products and documentation

• Ability to work as part of a team and on own initiative

• Flexible to the requirements of the company and needs of the customer

Desirable

• Exposure to multiple operational environments

Education, Qualifications or Training

Essential

• Part 66 B1.3 Licence

• Knowledge of Airbus Helicopters products

• Clean UK driving licence

Desirable

• Type ratings on AS350,EC130,EC135,H135,EC145,H145,H160.

Additional Requirements

• It is essential to have the ability to relate readily to potential customers and to be highly persuasive in advocating the advantages of company products.

• A fundamental requirement to be successful in this role is the ability to listen to customers, identifying and understanding their problems with a view to formulating and driving sustainable solutions.

• Well-developed interpersonal skills, and an excellent communicator at all levels.

• Highly presentable at all times, and ability to maintain professional standards.

• Flexibility to react positively to customer requirements efficiently.

• This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. 

• Applicants must meet any/all requirements of Export Compliance Regulations.

• All candidates must possess the current, legal right to work in the United Kingdom. This client will not be able to offer sponsorship for any employment Visa's.

Interested?

If you are looking for your next opportunity and meet the requirements above, we would love to hear from you.

Apply now or contact Volantes Technical Recruitment for further details.

B2 Licensed Engineer (7 on 7off)

Volantes Recruitment are supporting the world's largest helicopter manufacturer with their search for a B2 Licensed Engineer to join their team in Oxford.

The Opportunity 

• Accomplish maintenance inspections and rectifications on electrical and avionics systems.

• Use specialised test equipment to ensure the continued safe operation of the aircraft.

• A CAA Part 66 B2 License is preferred.

• Although based at Oxford, this is principally a line role that requires the engineer to have a high degree of mobility. A van will be supplied and deployment to customer locations to carry out line maintenance and defect rectification will be a daily requirement when on shift.

• A good working knowledge of UK CAA regulations most importantly Part 145, Part M and UK ANO requirements is essential.

• Completion of maintenance, including airframe structure, power plant and mechanical and electrical systems.  Replacement of avionic line replaceable units, requiring simple tests to prove their serviceability.

• Supervision of maintenance fitters and the certification of their work.

• Also required to assist in day to day running of Hangar, including aircraft movement and general housekeeping responsibilities.

Knowledge and Skills

Essential

• Thorough knowledge of engine and airframe systems and specialised test equipment.

• Ability to fault find and troubleshoot independently or as part of a team

• Understanding of Airbus Helicopters products and documentation

• Ability to work as part of a team and on own initiative

• Flexible to the requirements of the company and needs of the customer

Desirable

• Exposure to multiple operational environments

Education, Qualifications or Training

Essential

• UK CAA - Part 66 B2 Licence

• Knowledge of Airbus Helicopters products

• Clean UK driving licence

Desirable

• Type ratings on AS350,EC130,EC135,H135,EC145,H145,H160.

Additional requirements

• It is essential to have the ability to relate readily to potential customers and to be highly persuasive in advocating the advantages of company products.

• A fundamental requirement to be successful in this role is the ability to listen to customers, identifying and understanding their problems with a view to formulating and driving sustainable solutions.

• Well-developed interpersonal skills, and an excellent communicator at all levels.

• Highly presentable at all times, and ability to maintain professional standards.

• Flexibility to react positively to customer requirements efficiently.

• This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. 

• Applicants must meet any/all requirements of Export Compliance Regulations.

• All candidates must possess the current, legal right to work in the United Kingdom. The client will not be able to offer sponsorship for any employment Visa's.

Interested?

If you are looking for your next opportunity and meet the requirements above, we would love to hear from you.

Apply now or contact Volantes Technical Recruitment for further details.

Refueller Handler

We are looking for an Aircraft Refueller/Handler to be responsible for ensuring that the aircraft fleet is positioned and appropriately fuelled to schedule in support of Flight Operations and Base Maintenance activities.

Main Responsibilities 

• To handle and refuel aircraft in accordance with JIG regulations and compliance with Health and Safety regulations and security requirements, including Rotors Running Refuels.

• To ensure Health and Safety is maintained and respected at all times including internal policy.

• Supplying fuel to aircraft by tanker vehicles and ensuring that the correct quantity of fuel is delivered.

• Operating in accordance with JIG, IATA, Airport, Health & Safety, HM Customs and ASIG regulations and procedures.

• Conducting vehicle checks by carrying out the designated quality control procedures. Identifying any defects found and reporting accordingly.

• Reporting any incidents and providing reports as required.

Experience

Essential

• Aircraft re-fuelling experience.

• Aircraft handling experience

• Health and safety awareness and respect is essential.

• Experience of supporting busy Flight Operations.

Desirable

• Helicopter re-fuelling experience, including rotors running.

Knowledge and Skills

Essential

• Up to date knowledge of H&S appropriate to HAZMAT, Helicopter Operations and active airfields.

• High level of numeracy and literacy skills required.

• Strong work ethic and team working skills.

• Excellent communication skills.

Desirable

• Knowledge of UK Military Aviation and UK MFTS

Education, Qualifications, and Training

Essential

• Valid driving licence with LGV C+E and ADR (Class 3 in tanks) and DQC (CPC)

Desirable

• Digital Tachograph Driver Card.

Additional Requirements

• Required to work shifts as part of normal working pattern.

• Occasional Travel required to work at Shawbury site, Shropshire, if operationally required.

Interested?

If you are looking for your next opportunity and meet the requirements above, we would love to hear from you.

Apply now or contact Volantes Technical Recruitment for further details.

Purpose of the Role

You own the aircraft digital mock-up and the allocation of physical space. On a clean-sheet aircraft with distributed propulsion, a large battery installation, a medical cabin and a routing problem across composite structure, physical space is a contested resource with no natural owner. Unallocated space becomes a late clash, and late clashes are expensive.

This role holds the geometric truth of the aircraft: zonal definition, space allocation to each domain, envelope and clearance control, clash detection and resolution, and maintenance and installation access.

Role Boundaries

You own zonal and space allocation, the digital mock-up and clash resolution process. You do not design any installation, and you do not own the PLM platform or the toolchain, which sit with PLM and Engineering Tools. Where domains dispute space you arbitrate on the record and escalate unresolved conflicts to the Chief Engineer - Platform.

Key Responsibilities

• Own the aircraft zonal definition and space allocation to domains, including battery bay, powertrain compartments, avionics bays, cabin and routing corridors.
• Own the digital mock-up: assembly structure, configuration rules, version and baseline control, and the rules by which domains publish geometry into it.
• Own clash detection and resolution: routine clash runs, dispositioning, and arbitration between competing installations.
• Own envelope, clearance and tolerance control, including thermal and vibration movement and structural deflection.
• Own maintenance and installation access as a design requirement, working with continued airworthiness and industrialisation.
• Own routing corridor allocation with EWIS and with fluid and cooling systems.
• Support mass properties with geometric and installation data on consistent assumptions.
• Maintain the geometric configuration baseline through design changes and report configuration status.

Required Experience: Must Have

• 10+ years in aircraft configuration, installation or digital mock-up engineering, including at least four on a development aircraft programme.
• Personal ownership of a digital mock-up or aircraft configuration baseline, including assembly structure and version control.
• Space allocation and zonal management on a programme where space was genuinely contested.
• Clash detection and resolution at aircraft level, and the arbitration that goes with it.
• Envelope, clearance and tolerance control including movement and deflection allowances.
• Working within a PLM and CAD environment at aircraft assembly scale.

Required Experience: Preferred

• Clean-sheet aircraft configuration from concept through detailed design.
• eVTOL or unconventional configuration, including distributed propulsion installation.
• Maintenance access and installation design for a high-utilisation operator.
• Routing corridor management with electrical and fluid systems.
• Model-based definition and its use as released engineering data.

Purpose of the Role

You own aircraft mass and centre of gravity as controlled programme quantities. Weight growth is the classic failure mode of an eVTOL programme: the aircraft closes on paper, then gains mass through detailed design until range, payload or hover margin is gone. This role exists so that mass has an owner whose only job is to protect it.

This is deliberately a cross-domain role reporting to aircraft-level authority rather than sitting inside a domain, because every domain has an incentive to spend mass and none has an incentive to defend the total.

Role Boundaries

You own the mass and centre of gravity budget, its allocation to domains, and the reporting and control process. You do not design anything, and you do not own the aircraft energy closure, which sits with Principal Aircraft Conceptual Design and MDAO, or the substantiated performance evidence, which sits with Principal Vehicle Performance. Where those roles need mass inputs they take them from you, and where a domain exceeds its allocation you report it rather than absorbing it.

Key Responsibilities

• Own the aircraft mass and centre of gravity budget: allocation to domains and configuration items, growth allowance, margin policy and the definition of what is included at each maturity level.
• Own mass properties reporting: a controlled, auditable mass statement at agreed intervals, with the basis of every entry stated as calculated, estimated or weighed.
• Own centre of gravity control across loading cases, including EMS mission variants, patient and equipment loading and battery installation.
• Own the mass growth control process: threshold and trend monitoring, exceedance escalation and the mass review forum.
• Provide mass inputs to the aircraft closure, to performance substantiation and to structural loads, with consistent assumptions across all three.
• Own weighing programme definition for prototype and production aircraft, and the correlation between predicted and weighed mass.
• Support trade studies with credible mass sensitivity, and challenge domain mass claims on the merits.
• Report mass status to the programme honestly, including when the trend is adverse and its consequence for range, payload or hover margin.

Required Experience: Must Have

• 10+ years in mass properties, structures or aircraft performance engineering, including at least four owning or maintaining an aircraft mass and centre of gravity budget.
• Personal ownership of a controlled mass statement on a development aircraft programme, through at least one major design maturity gate.
• Mass growth control in practice: allocation, monitoring, exceedance handling and the organisational discipline it requires.
• Centre of gravity control across loading and mission variants.
• Weighing programme experience and correlation of predicted against measured mass.
• Credible experience defending a budget against cross-domain pressure.

Required Experience: Preferred

• eVTOL or electric aircraft, where mass sensitivity is amplified by battery energy density.
• Mass properties within a digital mock-up or PLM environment with automated mass roll-up.
• Mission or role-equipment variant mass management.
• Structural weight estimation methods and their validation.

Purpose of the Role

You own aircraft fire protection and detection as an installed system: detection loops and sensing, extinguishing or suppression provision, discharge and distribution, and crew annunciation, across the cabin, EMS bay, equipment bays and powertrain compartments.

This role was previously combined with battery thermal runaway under the propulsion domain. That combination has been separated. Battery cell runaway propagation, containment and venting are integral to pack design and now sit with Principal Battery Systems and Qualification. You own everything else, and critically you own the aircraft-level detection and annunciation architecture into which the battery installation reports.

The interface with the battery domain is the important part of this role. A battery thermal event is the design case that fire protection exists to survive, but the containment is designed by the battery domain and the aircraft response is designed by you. Neither works without the other.

Role Boundaries

You own aircraft fire detection, protection and suppression outside the battery pack. Cell runaway containment, venting and propagation resistance inside the pack belong to the Battery domain and are not yours; you own the requirements you place on them for detection and for the aircraft fire path, and the annunciation and response once an event is detected. Battery-bay structural fire path is jointly owned with Structures. Cabin thermal and environmental control sit with Principal Cabin and ECS.

Key Responsibilities

• Own the aircraft fire detection architecture: zone definition, detection technology and placement, detection latency and false-alarm performance, and the annunciation set presented to the crew.
• Own fire protection and suppression provision by zone: agent selection where applicable, distribution and discharge, and the effectiveness case for each protected zone.
• Own the aircraft response to a battery thermal event: detection, annunciation, crew procedure inputs, and the containment of consequences outside the pack, agreed with the Battery domain.
• Own the fire protection contribution to the aircraft safety assessment, including failure condition classification for undetected fire and for false discharge.
• Own flammability and fire-resistance requirements on materials and installations, working with Structures, Cabin and ECS and the EMS mission installation.
• Own the fire protection requirements placed on adjacent domains: battery bay detection provision, powertrain compartment detection, and structural fire path and barrier requirements.
• Own the certification content for fire protection and detection, including the test and analysis evidence required.
• Define and interpret fire detection and suppression test, including battery event scenarios agreed with the Battery domain.

Required Experience: Must Have

• 10+ years in aircraft fire protection, mechanical systems or safety equipment engineering, including at least four on aircraft fire detection or suppression on a certified or equivalent programme.
• Personal ownership of an aircraft fire detection or suppression system design, including zone definition and detection performance.
• Flammability and fire-resistance requirements applied to materials and installations.
• Fire protection certification content: the analysis and test evidence required and its acceptance.
• Safety assessment contribution for fire hazards, including undetected fire and false discharge cases.
• Working across domain boundaries where the hazard originates in someone else design.

Required Experience: Preferred

• Lithium battery fire and thermal runaway response at aircraft level, as distinct from pack-level containment.
• Electric or hybrid-electric aircraft fire protection, where the hazard set differs from a fuel-based aircraft.
• EMS, medical or cabin interior fire protection and its occupant protection implications.
• Composite airframe fire behaviour and barrier design.
• Fire test campaign definition and execution.