Job Description
Volantes Technical Recruitment are seeking an experienced IFE technician for a leading VVIP client in Bahrain. After our client reached out to us last year we placed some fantastic LAE's with them who have moved from the UK and the UAE to Bahrain. Our client are a fantastic company who can offer work across some of the worlds most prestigious aircraft.
We can offer a fantastic tax free package and some first class benefits ;)
IFE TECHNICIAN
Coordinate the operation, maintenance, and development of aircraft inflight entertainment (IFE) and cabin management systems (CMS). Ensure the serviceability of related devices, assist in upgrades and modifications, troubleshoot technical issues, and support compliance with operational standards.
KEY DUTIES & RESPONSIBILITIES
Device Management
- Ensure the serviceability and readiness of IFE carry-on devices by cleaning, charging, updating software, and managing subscriptions.
Technical Support
- Assist the Engineering department in maintaining and troubleshooting IFE/CMS systems.
- Provide focused technical support for defect investigations and operational issues related to IFE/CMS systems.
System Documentation
- Maintain and update software, firmware, and hardware matrices for IFE/CMS equipment across the fleet.
- Support the creation of operational procedures for equipment not covered in the Aircraft Maintenance Manual (AMM).
Content Management
- Coordinate and action periodic updates for content, such as live TV, media downloads, and movie refreshes.
Training and Development
- Initiate and support training programs, including on-the-job (OJT) and structured refresher courses for IFE/CMS systems.
Upgrades and Modifications
- Collaborate with the Corporate Planning department on upgrades, obsolescence solutions, and integration of new IFE/CMS technologies.
Operational Support
- Act as a backup for flying IFE engineers during operational flights as required.
Innovation and Solutions
- Assist in exploring and implementing new technologies, modifications, and system enhancements.
- Perform additional tasks as requested by the direct supervisor to support Inflight entertainment goals.
COMMUNICATION
Internal Communication:
- Liaise with the Base Maintenance Manager to report on IFE/CMS status and operational challenges.
- Collaborate with the Engineering Department to address maintenance and technical needs.
- Coordinate with the Corporate Planning Department on system upgrades and technological improvements.
External Communication:
- Communicate with vendors for system updates, support, and subscription management.
- Liaise with content providers for media refreshes and updates.
- Work with OEMs for troubleshooting and system enhancements.
JOB REQUIREMENTS
Education & Skills (Required, Preferred)
Required:
- Higher secondary education or equivalent qualification.
- Basic computer proficiency, including Microsoft Office.
- Strong technical problem-solving and decision-making skills.
Preferred:
- Advanced certifications in IFE/CMS maintenance.
- Familiarity with Collins Tailwind Live TV and related systems.
- Experience in managing fleet-wide content updates and system integrations.
- Ability to develop and deliver technical training programs.
Experience & Knowledge (Required, Preferred)
Required:
- Minimum of 5 years in aircraft maintenance, with at least 3 years specializing in IFE / CMS systems.
- Extensive experience maintaining and troubleshooting IFE / CMS systems.
- Proficiency in managing and documenting software, firmware, and hardware for IFE / CMS equipment.
- Knowledge of regulatory compliance for aircraft entertainment systems.
Preferred:
- Background in integrating new IFE / CMS systems into operational fleets.
- Experience with content management and updates for inflight entertainment.
- Familiarity with emerging trends in cabin management systems.
Abilities & Specific Requirements (Required, Preferred)
Required:
- Extensive experience maintaining and troubleshooting IFE / CMS systems.
- Proficiency in managing and documenting software, firmware, and hardware for IFE / CMS equipment.
- Knowledge of regulatory compliance for aircraft entertainment systems.
Preferred:
- Background in integrating new IFE/CMS systems into operational fleets.
- Experience with content management and updates for inflight entertainment.
- Familiarity with emerging trends in cabin management systems.