Job Description

Helicopter Operations Manager

Volantes Technical Recruitment is seeking a Helicopter Operations Manager to oversee and coordinate all aspects of ground operations for a leading aviation company in Biggin Hill for a full-time permanent position.

Key Responsibilities include:

• Client Liaison: Act as the main point of contact for clients, delivering high-quality customer service and managing all operational enquiries.

• Safety & Compliance: Ensure all activities adhere to safety requirements, company procedures, and applicable aviation regulations.

• Flight Coordination: Organise and book flights, ensuring schedules are managed efficiently and on time.

• Operational Planning: Supervise day-to-day ground operations, including aircraft handling, logistics, and coordination with flight crews.

• Team Leadership: Lead and oversee the ground operations team, offering direction, training, and performance management to maintain high operational standards.

• Charter Management: Manage charter helicopter operations, working closely with clients and internal teams to provide a smooth end-to-end service.

• Problem Solving: Resolve operational issues quickly and effectively to uphold service quality and client satisfaction.

Required skills and experience:

• Strong communication abilities and experience in managing client relationships.

• Demonstrated experience in aviation operations or a comparable role within the aviation sector.

• Excellent organisational and problem-solving capabilities.

• Solid understanding of regulatory requirements and operational compliance.

• Proven ability to lead, motivate, and manage a team in a fast-paced environment.

• Competence in using flight booking systems and operational planning tools.

If you are interested in this opportunity get in touch!