Job title: Planning & Customer Support Supervisor
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Location: Bournemouth
Job published: 2022-11-21
Job ID: 32480
Contact name: Lee Walker
Phone number: +44 141 264 2375
Contact email:

Job Description

Volantes Technical Recruitment are currently recruiting 3 x capable Planning and Customer Support Officers to work within a dynamic, exciting and progressive team at our hub in Luton Airport and Bournemouth. The successful candidate will join a long established and respected forward-thinking company that has a proven pedigree in career development within the organisation.  

The Planning and Customer Support Officer will deliver the full life cycle planning process for both base and line works to achieve on time delivery of aircraft events. In order to ensure both customer satisfaction and business needs are met, the role will require working in partnership with the customer and wider internal teams including customer service, engineering and CAMO on a daily basis, whilst producing accurate customer service reports.

Main Responsibilities:

  • Develop and fully use operational processes to ensure efficient operational performance
  • Customer service and client contact – point of contact for the customer and the interface between our engineering team and the customer’s on-site representative
  • Pre-input planning, work pack generation, check progression and work pack closure process
  • Control of completed work order and Certification documents, ensuring that these are closed accurately, billed, and delivered to the customer to the required KPI
  • Ensuring that our customers’ requirements are understood and that our engineering response is planned, co-ordinated and executed in an efficient manner
  • Liaise/engage with customers daily providing daily status reports on aircraft serviceability
  • Liaise/engage with local operational teams to ensure smooth running of the department
  • Participate in the quality audit programme and ensuring audit closure actions are developed and implemented
  • Reporting of all SMS/Quality issues
  • Perform other sections duties related to their position as directed by the line manager
  • Provide briefings for engineering departmental management on a regular basis
  • Support the Quality & Safety team regarding their duties to ensure all processes and department tasks are fulfilled

Skills, Qualifications and Experience required:


  • At least 2 years’ experience of aircraft input planning in a dynamic line and/or base MX environment
  • Recognised technical qualification in engineering or planning discipline
  • Working knowledge of Part 145/Part M regulations
  • Competent in the use of MRO planning software such as Corridor, TRAX or AMOS
  • Good knowledge of aircraft maintenance and operations standards and practices
  • Willing to work a shift pattern to support business needs
  • Have a flexible working approach to a dynamic working environment and have willingness to travel to other locations, including overseas
  • As an integral and important part of the Gama Engineering Group you should have both strong verbal and written communication skills and be competent using IT


  • Experience working within a business aviation environment
  • Experience working directly with customer representatives

In addition to a Competitive Salary, we will offer you:

  • Competitive Group Pension Scheme
  • Life Assurance *
  • Income Protection *
  • Travel Insurance *
  • Private Healthcare (after successful passing of probation) *
  • Free Car Parking

*(Subject to insurance underwriting)