Customer Support Representative
Based at Bournemouth, Full Time
Send CV to applynow@technicair.com
Customer Support Representative
Signature TechnicAir
Based at Bournemouth Airport
Permanent
We are looking for a proactive and customer‑focused Customer Support Representative to
join our team at Bournemouth Airport. In this role, you will take ownership of coordinating
aircraft maintenance inputs, supporting customers throughout their maintenance events, and
ensuring smooth communication between our engineering teams, supervisors, and external
stakeholders. You will play a key part in delivering a safe, compliant and customer‑centric
service experience.
Who we are:
Signature TECHNICAir, is a global provider of aircraft maintenance, repair, and overhaul
specializing in small to mid-size, turbine-powered business aircraft, with locations throughout
the United States and Europe. As a division of Signature Aviation, Signature TECHNICAir
EMEA operates a full service, CAA & EASA certified Part 145 Repair Station at Bournemouth
airport, in conjunction with strategically positioned mobile service units based at Farnborough
and Luton airports that serve a wide range of capabilities, across the UK and Europe.
What you’ll be doing:
• Act as the primary point of contact for customers during maintenance inputs, providing
timely updates and professional support.
• Coordinate scheduled and non‑scheduled maintenance activities across base and line
operations.
• Liaise with MSU Supervisors, engineering teams, manufacturer representatives and
regulatory authorities before, during and after maintenance events.
• Manage AOG requirements, both on‑site and remotely, ensuring rapid and effective
response.
• Prepare and issue daily status reports, including progress updates and cost
information.
• Create, update and manage work packs, work orders and maintenance documentation.
• Provide customers with quotations for approval during maintenance inputs.
• Maintain the aircraft maintenance order book and ensure accurate data entry into
CAFAM or similar systems.
• Raise Certificates of Release to Service (CRS) and issue Return to Service (RTS)
documentation.
• Update CESCOM with Maintenance Transaction Reports and flight details.
• Support Technical Records, including scanning, archiving and dispatching completed
work packs.
• Maintain the Technical Library and manage subscription amendments.
• Verify and input timesheet data when required.
• Ensure document control standards are upheld within the Customer Support
Department.
• Participate in engineering meetings and provide technical support where required.
What we’re looking for:
• Previous experience in a customer service role, ideally within aviation.
• Strong project management capability with the ability to handle multiple tasks and
shifting priorities.
• Confident communicator able to interpret technical information and relay it clearly to
customers.
• Proficient in MS Office and comfortable working with maintenance software (Corridor
experience desirable).
• Basic understanding of aviation regulatory requirements, particularly EASA Part 145.
• High attention to detail, strong numeracy skills and accuracy in data input.
• Self‑motivated, organised and able to work independently.
• A collaborative team player with a professional, can‑do attitude.
• Strong problem‑solving skills and the ability to respond quickly to issues.
• Fluent written and spoken English.
Key attributes for success:
You will be customer‑focused, organised and calm under pressure, with the ability to manage
competing priorities while maintaining accuracy and compliance. You will build strong
working relationships, communicate clearly, and support both customers and internal teams
to ensure maintenance events run smoothly from start to finish.
What We Offer:
Our people are extremely important to us, so we offer a benefits package designed to
motivate and reward you, whilst considering your overall health, wellbeing, and that all-
important work / life balance.
• Enhanced holiday entitlement – 33 days inclusive of Bank Holidays
• Defined Contribution Company Pension Scheme, with matched contribution up to
7.5%
• Employee Assistance Program – 24/7 help, guidance and support including access to
free counselling
• Flexible start/finish times.
• Access to an Employee Perks platform (shopping discounts)
• Medicash Proactive – health cash plan
• Company sick pay
• Life Assurance – 4x Base Salary
• Free on-site parking
• Full access to LinkedIn Learning and ongoing Training & Development Opportunities
• Global Development Scheme Opportunities
• Mentorship schemes
• Recognition programme - performance, going above and beyond, long service
• Volunteering / Charity Days
• Enhanced Family Friendly Leave Policies
We invite you to apply by submitting your resume and a cover letter outlining your relevant
experience and qualifications.
Only shortlisted candidates will be contacted for further consideration.
Signature TechnicAir is an equal opportunity employer. We value diversity and are committed
to creating an inclusive environment for all employees.